FAQ
Order
Q: What products do you sell?
A: We offer a wide range of vegan fashion such as shirts, caps, bags and accessories for men and women.
Q: How can I place an order?
A: To place an order, browse our product categories, select the items you want, choose your size and color and click 'Add to Cart'. When you're ready, proceed to checkout and follow the instructions.
Q: Can I change or cancel my order after placing it?
A: Orders can be changed or cancelled within 1 hour after placing. Please contact our customer service as soon as possible.
payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal and Sofortüberweisung.
Q: Is it safe to use my credit card on your website?
A: Yes, we use SSL encryption to ensure your payment information is secure.
Shipment
Q: Do you ship internationally?
A: Yes, we ship internationally. International shipping costs and delivery times vary depending on the destination country.
Q: What shipping options do you offer?
A: We offer standard and express shipping (only within Germany). Shipping costs vary depending on the option you choose and your location. The cost for express production is 1.25 euros per piece.
Q: How long does it take to receive my order?
A: Standard shipping usually takes 3-5 business days, express shipping takes 1-2 business days and overnight shipping takes 1 business day.
Q: Do I have to pay customs for international shipping?
A: The order values for which customs duties apply and the amount of the costs depend on the destination country. Please note the respective regulations in your country of origin.
Returns and exchanges
Q: What is your return policy?
A: We accept returns within 14 days of purchase. Items must be unworn, unwashed and in their original condition. Personalized products and sale items are non-returnable.
Q: How do I return an item?
A: To return an item, visit our returns portal, enter your order number and email address and follow the instructions. A return label will be provided.
Q: Can I exchange an item?
A: Yes, exchanges are possible for different sizes or colors of the same item. Please follow the return process and indicate your exchange request.
Q: How can I contact customer service?
A: You can contact our customer service by email at kundendienst@beispiel.de or by phone at (030) 123-4567. Our business hours are Monday to Friday from 9:00 a.m. to 6:00 p.m.
Account
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and speed up future purchases.
Q: How do I create an account?
A: Click the 'Register' button at the top of our homepage and fill in the required information.
Q: I forgot my password. How can I reset it?
A: Click the 'Forgot your password?' link on the login page and enter your email address. You will receive instructions on how to reset your password.
Products
Q: How do I find the right size?
A: Please refer to our size chart available on each product page. If you have any further questions, our customer service will be happy to help you.
Q: Will sold out items be available again?
A: Some items are backordered based on demand. You can sign up for notifications on the product page to be informed when an item is back in stock.
Promotions and discounts
Q: How do I use a discount code?
A: Enter your discount code in the 'Promo Code' box at checkout and click 'Apply'. The discount will be applied to your order.
Q: Can I use multiple discount codes for one order?
A: No, only one discount code can be used per order.
sustainability
Q: What sustainable practices do you follow?
A: We are committed to sustainability and use environmentally friendly packaging, offer a range of sustainable products and work with manufacturers who follow ethical practices.